Digital Disrupted

3 reasons why your customer experience programme is failing

June 16, 2020 Integrated Management Systems Season 1 Episode 3
Digital Disrupted
3 reasons why your customer experience programme is failing
Chapters
Digital Disrupted
3 reasons why your customer experience programme is failing
Jun 16, 2020 Season 1 Episode 3
Integrated Management Systems

Having a neutral customer experience strategy is just as damaging to brands as having a negative one. Underwhelming brand experiences make it harder and more costly to retain customers and drive word-of-mouth buzz about your brand. In this week’s podcast on Digital Disrupted, we look at the 3 reasons why your customer experience strategy might be failing – and what to do about them.

Show Notes

Having a neutral customer experience strategy is just as damaging to brands as having a negative one. Underwhelming brand experiences make it harder and more costly to retain customers and drive word-of-mouth buzz about your brand. In this week’s podcast on Digital Disrupted, we look at the 3 reasons why your customer experience strategy might be failing – and what to do about them.